News

Exciting News Alert! We’re thrilled to announce that we have been honored as the “Customer-Focused Partner of the Year” at the prestigious LISTEN 2023 Awards! As a leading managed services provider, we’re committed to innovation and research, continually evolving to meet the dynamic needs of our valued customers.

Frictionless customer experiences and enhanced service delivery remain the cornerstone of our success. It feels amazing when our efforts are recognized by prestigious platforms such as Contact Center world. We are very excited to report that we won the Gold medal across the Americas in two different award categories Best Contact Center and Best Customer Service. Kudos to all our amazing teams who made this achievement possible. We look forward to many more such milestones and achievements.

London, UK – 22nd June 2023 – NTT Ltd., a leading IT infrastructure and services company, has today launched its 2023 Global Customer Experience Report, which reveals that customer experience (CX) remains a top C-suite priority, with 95% of organizations now having a named C-suite executive responsible for this business area. At the same time, employee experience (EX) has risen in importance to become a top-3 priority for CEOs

Working at NTT, there are plenty of things I’ve seen that inspire me. But watching the students at work in the Red Bull Basement program has to be top of the list. NTT is the Official Technical Services Partner for Red Bull Basement, because they share our organization’s belief that grassroots innovation can be a critical spark for social change. Working here has given me a chance to be a part of that.

We are excited to share with you the video and of the case study story featuring our client, Canadian Red Cross! The Canadian Red Cross offers humanitarian aid whenever it’s needed. The nature of their work is all about connecting people – logistically, compassionately and authentically. This is one of the key reasons they wanted to modernize and outsource some of their contact centers.

We’re proud to announce that CRN has named 14 of our female leaders to the Women of the Channel list for 2023! This recognition honors the women within NTT that continuously show…

We’re proud to share that two of our leaders have been recognized on CRN’s 2022 Women of the Channel List. The Women of the Channel designation spotlights female leaders for…

We’re excited to announce the launch of the 24th edition of our Global Customer Experience (CX) Benchmarking Report — Crossing the CX divide: leading from a new baseline.This year’s report is our…