Our Commitment to Accessibility

Millennium Process Group (BPO Division of NTT) is committed to providing a barrier- free environment for its customers and third parties and to providing our goods and services in a manner that respects the dignity and independence of people with disabilities. The purpose of this plan is to outline NTT BPO’s strategy to prevent and remove barriers to accessibility in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”).

This plan is publicly available at our website millennium1solutions.com as well as in other accessible formats via our ‘Additional Information’ instructions below.

Customer Service

BPO Division of NTT is committed to excellence in serving all its customers and third parties, including those with disabilities. We updated our Accessible Customer Service Policy in 2023 and have made the policy available on our website.

We provide accessible customer service training to our employees per our Accessible Customer Service Policy. The customer service and human rights code training was updated in 2023, and we commit to reviewing our applicable customer service training every two years, unless otherwise required earlier to address regulatory changes.

Communication and Accessible Formats

BPO Division of NTT will provide or arrange for the timely provision of accessible formats for documents and communication support for persons with disabilities, upon request. The BPO Division of NTT currently employs the following mediums of accessible communication: TTY and Bell Relay Service. Personnel have and will continue to be trained in how to utilize the methods of communication set out above, and on how they can best interact and communicate with people with various types of disabilities.

BPO Division of NTT is committed to reviewing our website and web content for accessibility, with a prospective goal to meet WCAG 2.0 Level AA standards by the end of 2024.

Employment Standards

BPO Division of NTT is committed to ensuring reasonable accommodations are made available, upon request, to persons with disabilities during the recruitment process. We will consult with job applicants to ensure reasonable accommodations are provided, taking into account individual needs, including notification of continued support for successful applicants.

BPO Division of NTT will continue to ensure that reasonable accommodations are available to persons with disabilities throughout their employment relationship. This includes:

  • Informing new hires of BPO Division of NTT Accessible Customer Service Policy;
  • Reviewing and developing ‘return to work’ processes for employees who have been absent from work due to disability;
  • Notifying employees of any changes to existing policies or procedures for supporting employees with disabilities;
  • Providing accessible format documentation/communication for employees upon request, including training materials, in a timely manner;
  • Consult with employees requesting assistance to develop individual accommodation plans.


BPO Division of NTT commits to ensuring that training is provided to all employees, or others as required by applicable legislation, on accessibility and human rights as they pertain to persons with disabilities. This includes role-specific training requirements for organizational departments whose tasks include enacting BPO Division of NTT accessibility policies, such as Human Resources and Recruitment.

The training is mandatory and included in new hire onboarding for all employees. Where applicable, existing staff will receive refresher training on accessibility policies and procedures, including any changes to the respective material.

Our goal is to develop readily available accessible training materials, or provision for their development in a timely manner, in accordance with AODA guidelines for 2025.

Design of Public Spaces

BPO Division of NTT is committed to preventing and removing barriers to accessibility at our existing physical premises. Where applicable, we will make every effort to ensure that parts of our premises which are open to the public remain accessible including with respect to support persons or service animals.

Additional Information

For more information regarding this plan, you may contact BPO Division of NTT via the following methods:

  1. In writing to the BPO Division of NTT at: 251 Attwell Drive, Toronto Ontario, M9W 7G2 or;
  2. Electronically to nttbpo.compliance@global.ntt

All feedback will be directed to the appropriate parties, and those providing feedback can expect to receive a response within 10 business days.

Maintenance and Review

This plan was developed in October 2023 and will be reviewed at least every five years. The next scheduled review will be in 2028, unless an earlier review is required by applicable legislation.