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We are excited to share with you the video and of the case study story featuring our client, Canadian Red Cross!

The Canadian Red Cross offers humanitarian aid whenever it’s needed. The nature of their work is all about connecting people – logistically, compassionately and authentically. This is one of the key reasons they wanted to modernize and outsource some of their contact centers. The goal was a solution that would help them connect better with donors, customers and people who wanted to attend their classes. Now, a bilingual, NTT-managed contact center allows them to add agents and extend operating hours when needed.