We offer an array of intelligent and intuitive platforms that leverage Artificial Intelligence (AI) to accelerate innovation. Built to perform using cloud-native applications and deep industry, business and technology expertise, our platforms are enabled by cutting edge technology and can be consumed as a service.
The Business Process Outsourcing division of NTT offers a collection of intelligent and intuitive platforms that leverage Artificial Intelligence (AI) to accelerate innovation & automation. Built on cloud-native applications and leveraging deep industry, business and technology expertise, our platforms are designed to drive efficiencies for your business and create an enhanced employee and customer experience.
- NTT Real-time Agent Assist: focuses on delivering an enhanced employee and customer experience using advanced AI technologies. With built in escalation tools, RTA supports agents by guiding the call flow and driving a better more knowledgeable conversation with your customer. It provides real time call transcription and measures customer sentiment in real time leading to increased first call resolution and overall higher customer satisfaction.
- Smart Cx Speech Analytics: the conversation analytics platform is able to analyze every voice and text-based interaction at the deepest levels, identifying patterns and traits that shed light on new areas of opportunity. Automated performance scoring, emotion metrics, and AI-driven topic discovery provide actionable insights that can be leveraged to improve the customer experience within the contact center.
- Workflow Automation: the platform is leveraged to drive efficiencies in our customer environment by reducing touch points and automating workflow. The underlying architecture allows services and applications to share the same data model and code to assist organizations in reducing fragmentation of their environments as well as improved service delivery.
- Robotic Process Automation (RPA): our RPA platform can be leveraged to automate simple & repetitive tasks through to complex cognitive tasks in order to drive efficiency in both contact center and back-office environments. It is flexible, secure, and future ready and provides the opportunity to improve outcomes and drive efficiency to transform your business.
- Contact Centre as a Service (CCaaS): is a cloud-based contact center solution with technology built on the most advanced architecture available providing greater power, agility, and resiliency. The solution integrates with numerous third-party platforms and offers endless opportunity including “Omni Channel” features such as SMS, Social Channels, integration to messaging apps and email allowing you to service your customers within the channels they choose.