In addition to offering contact center solutions, NTT also provides end to end operational support for credit & debit card processing. With over 15 years of experience supporting credit card customers our depth of knowledge, insights, and performance execution has resulted in a BPO leadership position in this vertical.
All NTT sites are PCI Certified and our programs are designed to provide a highly secure operating environment that protects our Clients, and their customers’ valuable credit card information.
Our services include an end-to-end lifecycle management solution that cares for consumers at every stage of their credit card customer journey. Clients can choose to have us service a portion of their credit card processes or choose to have us provide complete end-to-end operational support.
- Application & Payment Processing
- Card Activation
- Credit Adjudication
- Fraud & Dispute Chargeback Processing
- Financial Transaction & Settlement & Reconciliation management
- Anti-money-laundering and anti-terrorist compliance (KYC)
- Training and Design
- Development of Standard Operating Procedures
- Robust privacy & compliance program for oversight & proactive risk management