In addition to offering contact center solutions, NTT also provides end to end operational support for credit & debit card processing.  With over 15 years of experience supporting credit card customers our depth of knowledge, insights, and performance execution has resulted in a BPO leadership position in this vertical. 

All NTT sites are PCI Certified and our programs are designed to provide a highly secure operating environment that protects our Clients, and their customers’ valuable credit card information.

Our services include an end-to-end lifecycle management solution that cares for consumers at every stage of their credit card customer journey.  Clients can choose to have us service a portion of their credit card processes or choose to have us provide complete end-to-end operational support.

credit card services
  • Application & Payment Processing
  • Card Activation
  • Credit Adjudication
  • Fraud & Dispute Chargeback Processing
  • Financial Transaction & Settlement & Reconciliation management
  • Anti-money-laundering and anti-terrorist compliance (KYC)
  • Training and Design
  • Development of Standard Operating Procedures
  • Robust privacy & compliance program for oversight & proactive risk management