Our Team

Our senior leadership team are recognized and sought after industry experts with over 200 years of collective experience. We’ve been on your side of the table and understand both the capacity flexibility and performance consistency that you require.

Our ability to help customers maneuver from “business case” to optimized execution provides the peace of mind you expect. You’ll find trusted partners and strategic thought-leaders with deep understanding of your business.

We have built a point of service differentiation around our talent; From our most senior leaders throughout all levels of our organization, we recruit from the industries we serve to ensure we know how to make a difference for you.

Tom Band

Chief Administrative Office

Tom is a highly respected and recognized leader within the BPO and Services industry, with over 25 years of leadership experience that is deeply rooted in the telecom and financial services sectors.

Under Tom’s guidance as Millennium’s President and Chief Operating Officer, and Senior Vice President of Sales/Operations/Marketing, the organization became one of Canada’s fastest growing BPO entities, growing at 3 times the industry rate while also expanding relationships with its existing clients. Tom has accountability for all aspects of the enterprise, where his proven track record for optimizing performance balanced with his passionate and respectful people leadership have helped shape Millennium’s strategy for both internal and external stakeholders.

Eddy Barwick

Vice President, Contact Centre Operations

Eddy has over 20 years senior leadership experience in the Contact Centre industry within Financial Services, Credit Card, Risk Control, Retail/eCommerce, and Sales and Service.

Eddy’s experience includes previous roles at Chase Card Services and MBNA Canada Bank in which he has led large operational teams specializing in Contact Centre Operations. Eddy has a reputation of leading highly motivated teams with a proven track record of success. He holds a Bachelor of Arts degree in Political Science from Concordia University.

Michael Morrison

SVP Global Sales

Michael has enjoyed a successful 20 year sales career by leveraging the valuable experience gained in diverse client facing roles of increasing responsibility with leading Telecom, Human Resources, Media, Technology, and BPO Organizations. Michael continues to earn the trust and respect of his clients by working tirelessly to understand both organizational and industry sector challenges and mapping those challenges to unique and sustainable customer management solutions that address real client and consumer business challenges.

Marc Thériault

Vice President, Enterprise Planning and Support

Marc has over 15 years of experience in the financial services industry, with specialization in contact centre, operational effectiveness and process improvement development.

Marc’s experience includes roles at SunLife Financial and Bank of America where his passion for analytics and disruptive change enabled numerous strategic improvements in contact centre capacity planning, claims operations, and workforce optimization functional areas. He holds a Bachelor of Social Science focused in Economics and Geography from University of Ottawa / Université d’Ottawa.

Donna McNicol

Chief People Officer

Donna has over 20 years experience in senior-executive Human Resources positions in the contact centre and Telecommunications sectors. She has extensive experience in executive and leadership succession planning and wellness programs and holds the CHRE designation.

Donna’s wide-ranging subject matter expertise includes organizational/strategic leadership planning, labour/union management, M&A negotiations, and post-merger integration. Her experience extends beyond North America, with accountability for International operations in Europe, Asia, and Central America, as well as Canada/USA.

Jit Lahiry

Chief Legal Officer

Jit is an experienced Corporate Lawyer with over 11 years of experience; private practice and in-house in corporate/commercial, IT, securities and mergers and acquisitions

Jit ably provides advice on controlling risks for the organization in balance with the need for efficient process.