Contact Centre Solutions
We are a recognized Contact Centre leader, managing programs and campaigns on behalf of clients for nearly 20 years. Our centres have received recognition related to industry-leading customer experiences, and deploying the required best practices with consistency (multiple best practice awards from SQM Group Inc., ORCCA 2015 and 2012 Contact Centre of the Year, CCNS awards). Our exceptional talent-base of experienced Contact Centre leaders are focused and committed to delivering upon our client’s expectations every day. Many of our leaders are recruited directly from the industries we serve ensuring a deeper understanding of your business segment, and enabling a unique ability to provide both performance support and insight on opportunities for improvement.
We operate contact centre services from all of our Canadian facilities as well as offer offshore capabilities as needed. Our centres are PCI certified with dedicated/non-dedicated program areas offering CISD clearance where required. Services are offered 24/7, inbound and outbound with multilingual capability (English, French, Mandarin, Cantonese, and Spanish).
We understand that flexibility in capacity is important and have a purpose-built practice related to Workforce Management, forecasting, and smart queuing that supports scalability to meet your precise needs.
Millennium Contact Centre Services Solution offerings include:
- Credit Card Servicing (account life-cycle)
- Customer Service
- Tier 1-3 Technical Support Retention/Loyalty
- Inbound and Outbound Sales
- Turning leads mined from Social Media into Sales and Customer Retention
- Technology solutions
- Sales (including e-commerce and cross-sell/up-sell services)
- Technical support / Help desk support
- Early-stage collections