Our ability to help customers maneuver from “business case” to optimized execution provides the peace of mind you expect. You’ll find trusted partners and strategic thought-leaders with deep understanding of your business.
We have built a point of service differentiation around our talent; From our most senior leaders throughout all levels of our organization, we recruit from the industries we serve to ensure we know how to make a difference for you.
Chief Executive Officer
Tom is a highly respected and recognized leader within the BPO and Services industry, with over 25 years of leadership experience that is deeply rooted in the telecom and financial services sectors.
Under Tom’s guidance as Millennium’s President and Chief Operating Officer, and Senior Vice President of Sales/Operations/Marketing, the organization became one of Canada’s fastest growing BPO entities, growing at 3 times the industry rate while also expanding relationships with its existing clients. Tom has accountability for all aspects of the enterprise, where his proven track record for optimizing performance balanced with his passionate and respectful people leadership have helped shape Millennium’s strategy for both internal and external stakeholders.
Chairman of the Board
Don is a highly sought-after leader for his knowledge, his reputation for disciplined execution and his aptitude for predicting trends in technology, personnel motivation, processes for improving customer experience, reducing costs and generating revenue.
He has more than 30 years’ experience leading Large Canadian and US Operations at the Senior Executive level in both the Telecom and Financial Services verticals.
Chief Financial Officer
Jim is a senior finance executive with more than 25 years of experience, including considerable tenure in executive/CFO roles with mid and large sized telecommunications providers. He is a skilled business strategist and tactician with a track record of driving results including streamlining of processes and managing complex businesses. His skill at developing people and leading cross-functional teams has led to numerous high-value improvement initiatives contributing to the overall financial success of the organizations he supports. Jim also serves as a board member and Chairman of the Finance Committee for Camp Quality, an organization providing empowering camp experiences for children with cancer.
Vice President, Operations
Jennie has been with the organization for more than 20 years holding various progressive roles throughout her tenure. Her vast operational expertise also extends to quality assurance, continuous improvement, project management, and business development.
Jennie has accountability for all BPO operational teams, including contact centre, and back-office administration functions. This includes call handling across Millennium’s entire contact centre enterprise, financial and insurance processing services, data capture, mailroom and records management, as well as payment processing.
Vice President Credit Card Services
Tara has more than 15 years of operational management experience in the financial services industry with specialization in all aspects of credit cards, call centre, capacity planning, reporting, work force optimization, lending, sales and alternative channel enablement. She also has Executive-level experience in strategy, business engineering and communications.
Tara’s experience includes roles at Bank of America and JP Morgan Chase where she held increasingly progressive roles throughout her tenure. She holds a BA in Economics from the University of Ottawa and completed her Under Graduate studies in Business Administration and French language at the University of Western Ontario.
Vice President, Sales
Michael has enjoyed a successful 20 year sales career by leveraging the valuable experience gained in diverse client facing roles of increasing responsibility with leading Telecom, Human Resources, Media, Technology, and BPO Organizations. Michael continues to earn the trust and respect of his clients by working tirelessly to understand both organizational and industry sector challenges and mapping those challenges to unique and sustainable customer management solutions that address real client and consumer business challenges.
Vice President, Enterprise Planning and Support
Marc has over 15 years of experience in the financial services industry, with specialization in contact centre, operational effectiveness and process improvement development.
Marc’s experience includes roles at SunLife Financial and Bank of America where his passion for analytics and disruptive change enabled numerous strategic improvements in contact centre capacity planning, claims operations, and workforce optimization functional areas. He holds a Bachelor of Social Science focused in Economics and Geography from University of Ottawa / Université d’Ottawa.
Vice President, Human Resources
Donna has over 20 years experience in senior-executive Human Resources positions in the contact centre and Telecommunications sectors. She has extensive experience in executive and leadership succession planning and wellness programs and holds the CHRE designation.
Donna’s wide-ranging subject matter expertise includes organizational/strategic leadership planning, labour/union management, M&A negotiations, and post-merger integration. Her experience extends beyond North America, with accountability for International operations in Europe, Asia, and Central America, as well as Canada/USA.
Chief Legal Officer
Jit is an experienced Corporate Lawyer with over 11 years of experience; private practice and in-house in corporate/commercial, IT, securities and mergers and acquisitions
Jit ably provides advice on controlling risks for the organization in balance with the need for efficient process.
Chief Technology Officer
Shawn has over 18 years of experience with more than 12 years of senior IT management expertise.
His experience includes 7 years building and managing a successful IT consulting firm whose focus included contact center technology and business process engineering using a customer-centric approach.